HOURS OF OPERATION (Start and end times vary by route):
Mon-Fri 5:30 am to 6:15 pm
Evening routes 6:40 pm to 10:30 pm
Saturday service 8:15 am to 7:10 pm
No bus service on Sunday
Office Hours: Monday - Friday 7:00 am to 5:00 pm
NO BUS SERVICE ON THESE HOLIDAYS:
New Years Day
If you need any information in larger print please contact us by clicking on the Contact Us link on the left of the page or call 507-328-RIDE.
Waiting for the Bus: Find the bus stop nearest to your location. Please call (507) 328-RIDE (7433) if you need help finding a bus stop. Be at the bus stop before the scheduled time the bus passes that point on its route. Please line up if there are other passengers waiting at the stop. Have your cash, ticket or pass ready. Remember, the bus driver does not give change. When you see the bus approaching, make sure that you are in plain view of the driver and raise your hand to signal the driver to stop. The bus will pull in and stop as close to the bus stop sign as practical. Do not stand inside a shelter or doorway because the driver may not see you and could pass the stop
Boarding the Bus: When the driver opens the door, please allow passengers to exit before stepping into the bus. Use the handrails for safety. Show your pass or put your cash into the fare box. Ask for a transfer if you need to take another bus to complete your one-way trip. Find a seat. If there are no seats, please walk to the back of the bus to stand. Hold onto the handrails, especially if the bus is moving.
Exiting the Bus: Bus drivers do not automatically stop at every stop. When you want to get off the bus, pull the bell cord above the windows before the bus reaches your stop. Walk to the nearest door to get off. When the bus comes to a complete stop, step down and push the bar to exit. Be careful not to get scarves or bags caught in the door. Be alert for snow covered and very slippery steps during the winter season. Step down from the bus onto the curb. If you must cross the street, wait until after the bus leaves the stop. If you are not sure where your stop is, you can ask the driver to call it out to you.
Courtesy Seats: Please leave the front seats available for passengers who have difficulty standing. The wheelchair tie-downs are also located under the front flip up seats. In case of a passenger boarding in a wheelchair, passengers sitting in these seats will be asked to move.
Standees: Buses are equipped with grab rails and straps for holding onto if you do have to stand.
Wheelchair Accessibility: All buses are wheelchair accessible. All buses are low floor with a wheel chair ramp. Buses will also kneel to lower floor height for easier boarding. Two wheelchair tie-downs positions are located under the front flip up seats. The driver will assist securing wheelchairs.
Bikes on Buses: Buses are equipped with bike racks that will accommodate up to two bicycles. The racks are located on the front of the bus. Simply follow the instructions 1, 2, 3 to load your bicycle. Instructions for using bike racks can be found here: Bikes on Buses
Passenger Regulations: It is unlawful on any Rochester Public Transit (RPT) bus to: Smoke; loiter; eat or drink; spit or litter; play a radio or other instrument except when connected to an earphone; carry any un-caged animals, firearms, weapons, flammable liquids or any other dangerous articles.
We're Looking Out for You... We believe everyone on board a Rochester Public Transit (RPT) bus is entitled to a safe, comfortable and pleasant trip. The operator is in charge of the vehicle and has the right to take preventative measures to ensure the safety and comfort of the passengers. The driver may use discretion in preventing disorderly individuals from boarding or remaining on board a Rochester Public Transit bus. Please report any form of unacceptable behavior to the driver immediately.
Funding is provided by the Federal Transit Administration, Minnesota Department of Transportation, the City of Rochester and you, our passengers.
Lost and Found: Articles found on buses will be kept in the lost and found at 4300 East River Rd NE for thirty (30) days only. Please call 328-RIDE. Knowing your route number, time and bus number may help us locate your property.
Stroller Policy: All strollers must be foldable. Please take your child out of your stroller before boarding the bus. Fold the stroller and carry it on the bus. Unfolded strollers block the aisle for other passengers and endangers your child, who could be hurt if the youngster is seated in the stroller and the bus must make a sudden stop. Strollers should be folded up and placed away from the aisle while you ride.
Service Animals: Per ADA rule Title II section 35.104 and section 35.136 a service animal is a dog that has been individually trained to do work or perform tasks for the benefit of
an individual with a disability. The rule states that other animals, whether wild or domestic, do not qualify as service animals.
Dogs that are not trained to perform tasks that mitigate the effects of a disability, including dogs that are used purely for emotional support, are not service animals.
To ride the bus, service animals must be under the handler’s control at all times and housebroken. If an animal is deemed out of control (such as aggressive or exuberant behavior) or is not housebroken, the animal can be excluded from riding the bus. The individual with the disability will still be welcome to ride.
Non Discrimination Policy:
“No person in the United State shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”
The City of Rochester’s public transit program is committed to providing access and benefit of its program to all persons without regard to race, color, national origin, sex, age, disability or socioeconomic status. The City of Rochester will not tolerate discrimination by its employees or its operators under contract to provide services.
Complaints or concerns regarding discrimination should be directed to:
City Transit Manager (507) 328-2400
City Clerk (507)328-2900