Contact ZIPS

For Applications:

Application Link

Mail:
Rochester Public Transit
4300 East River Road NE
Rochester, MN  55906

Phone: 507-328-2439
Fax: 507-328-2432

If you wish to email
your application, please click on the
Contact Us link below and complete
the request form:

Contact Us

To request a Ride
(after you have been approved)

Phone: 507-288-8404

ZIPS Paratransit Service

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ZIPS Paratransit Service Overview

The Zumbro Independent Passenger Service (ZIPS) is a origin-to-destination transportation service for persons who cannot use Rochester Public Transit's bus service due to a disability. All ZIPS vehicles are wheelchair accessible.

Eligibility is determined using federal guidelines established by the Americans with Disabilities Act (ADA).  A person may be eligible for ADA Paratransit Service if any of the following conditions apply:

  • They are physically unable to get to the regular fixed-route bus (OR)
  • They are unable to navigate regular fixed-route ‘bus system’ once they are on board (OR)
  • They are unable to board and exit the bus at some locations

Rides are provided for any purpose. Whether a rider is traveling to a doctor's appointment, going shopping or meeting friends for dinner, all trips are treated equally.

The ZIPS service area is currently 75th Street North, 80th Avenue East, 60th Street South, and 60th Avenue West.  A map of the service area can be found here:   Service Area Map.

How to Apply

You must submit an application and be approved before you can use ZIPS. Applications are available by mail, by calling (507) 328-2439, Fax (507) 328-2432, or TDD (507) 328-2900, or by downloading the application: ZIPS Application and Instructions

Reciprocity with Other Systems

Service will be provided to registered riders from similar systems for a period of 21 days of service based on presentation of a certification from another jurisdiction. Service will also be provided for up to 21 days of service to non-residents from jurisdiction without such services based on the following: proof of non-residency and medical documentation for hidden impairments (such as a letter from a physician). After 21 days of service the individual must submit and application for review and approval under the regular process.

Operating Hours(effective 5/1/2016)

Monday through Friday 

First Pick up is 5:30 AM
Last Pick up is 10:30 PM

Saturdays

First Pick up is 6:00 AM
Last Pick up is 7:00 PM

No Sunday or Holiday Service

Fares

Local, State, and Federal, tax revenues subsidize fares.

Fare: 5 Rides for $15.00 or $ 3.00 for single ride

Tickets are purchased from the ZIPS bus driver or at the City Clerk's office at City Hall

Reservations

Reservations are made by calling (507) 288-8404. Riders are scheduled on a first come first served basis. You should call at least one day in advance. When you call be prepared to tell the dispatcher the time you want to be picked up, desired arrival time, and if you'll need a return ride. You should be ready for your pick up at least ten (10) minutes before the reservation time.

Cancellation

Cancellation of service must be made one (1) hour before your scheduled pick up time. A continual pattern of "no-Shows" may result in suspension of service.

Companions / Attendants

You may have one (1) companion ride with you. The driver will punch your ticket an additional time for companions. Personal Care Attendants (PCA's) travel at no extra charge. Free travel for PCA's must be requested in writing prior to riding.

ZIPS Operating Policies

For the complete guide to ZIPS Operating Policies, click on the link below.