COVID-19 InformationInformation and Updates for Community Members

City of Rochester
201 4th Street SE
Rochester, MN  55904

Phone: 507-328-2900
Fax: 507-328-2901
TDD: 507-328-2900

Department Contacts

City of Rochester Core Values

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City of Rochester Core Value Statements & Standards

  • Customer Focus 
    - Identify, plan for, and support customer needs.
    - Seek and consider input from our customers to continually improve services. 
    - Treat every customer well.  
  • Respect
    - Treat customers in a personal and professional manner while being firm, fair, and compassionate. 
    - Be an active listener to the customer. 
    - Maintain a work environment that is free of disrespect and false
  • Integrity
    - Provide equitable and honest treatment to all customers. 
    - Follow through in a timely manner or as communicated. 
    - Maintain privacy and confidentiality as applicable to Minnesota State laws. 
  • Safety
    - Employees act responsibly and take ownership of their actions. 
    - Each department/area has documented safety procedures for employees and customers. 
    - Communicate clearly when dealing with emergencies or safety concerns. 
  • Excellence
    - Be knowledgeable in my area of responsibility. 
    - Be professional in my actions, manners, and appearance. 
    - Meet or exceed customer needs for City services. 

The City of Rochester will RISE to the top in Customer Focus
through Respect, Integrity, Safety, and Excellence.