Metronet Contact Info

All questions should be directed to Metronet.  

Construction Website

Customer Service Line:
1-877-386-3876

MetroNet

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Background Information

The Rochester City Council approved a five-year franchise agreement with MetroNet on February 4, 2019 that will allow the company to build a fiber optic cable system in Rochester. While the franchise from the city only covers cable television, the company also offers phone and broadband service.

MetroNet has 240 days from the time the franchise takes effect to begin building a network locally. As part of its agreement with the City of Rochester, MetroNet commits to covering 80 percent of dwelling units within five years.

What Can the Community Expect

MetroNet will begin their communication outreach to the Rochester community the week of May 13, 2019.  Residents should expect to receive a letter, providing details about their processes and also contact information.

MetroNet Contact Information

All questions should be directed to Metronet.  

Construction Website

Customer Service Line: 1-877-386-3876

Construction Communication Plan

MetroNet Construction Communication Materials

Work Schedule

Construction Street Sheets are provided on Monday and indicate the expected work crew locations for that week. Schedules are listed by the week end date.