Contact Information

101 4th Street SE
Rochester, Mn 55904 (Map)

Phone: 507-328-6800
Fax: 507-328-6975

Law Enforcement response
provided 24/7 

Lobby hours:
Mon-Fri 8:00 am to 4:30 pm

Dial 911 For Emergencies
Department Contacts

Narcotics Tip Line
507-328-6760
(This is a voicemail only line to leave tips or information)

Crime Stoppers

Rochester911.com

This is an artistic compilation of the Rochester Police Badge, City buildings and skyline, and a police squad car

File a Complaint Against an Employee

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Your Feedback Matters

We appreciate and value the input received from the community. This feedback is used to ensure our employees continue to meet the high professional standards we expect - honesty, integrity and professionalism. 

The Rochester Police Department understands that working in partnership with the community to prevent crime is only possible when the community trusts and supports the police. 

While making a complaint might seem difficult, we aim to make the process as simple and transparent as possible.

The Rochester Police Department is committed to investigating all complaints in an impartial, fair and thorough manner. We will ensure that all complainants are treated with the respect and courtesy they deserve.

We will investigate all complaints in a timely manner, whether they are against an individual police officer, a civilian employee, or regarding a policy or procedure. Complainants will be updated at each stage of the process.  

What Happens Next?

At times, an explanation of the law or  standard operating procedures will help resolve misunderstandings.

Complaints which cannot be resolved immediately may require further investigation.  

If an investigation is required, you will receive a letter confirming the name of the person who will investigate your complaint  and what will happen next.

Depending on the nature of your complaint, it will be investigated by a supervisor or the Professional Standards Manager. 

The investigator will produce a report of their findings.  You will be advised in writing of the outcome by the Professional Standards Manager. 

There are a number of possible outcomes, which range from a sustained complaint and formal disciplinary action imposed, to no further action being taken on the complaint.

We aim to be as transparent as possible throughout the complaint process and trust that this overview encourages you to approach the Rochester Police Department with any concerns you may have regarding employee conduct or our policies and procedures, in the knowledge that we take all complaints seriously, however minor. 

How do I File a Complaint?

By Telephone: 

Call our Dispatch Center, (507) 328 6800, and ask to speak with a supervisor - 24 hours a day

Call our Professional Standards Manager,  (507) 328 6988 during normal business hours or leave a voicemail message which we aim to return within 48 hours.

In Person:

At the Records Office, Law Enforcement Center, 101 4th St SE, Rochester, 55904
Monday to Friday 8.00 a.m. – 4.30 p.m. and ask for a supervisor.

 or

At the North Precinct, 4001 W River Pkwy NW, Rochester 55901
Monday to Friday 9:00 a.m. – 3:00 p.m. and ask for the Professional Standards Manager.

Online: Email Professional Standards Manager, Sandra Ewing or use the Citizen Complaint Form.

Forms may be submitted in person,  or by mail:

Rochester Police Department
Attn: Sandra Ewing - Professional Standards Manager
4001 West River Pkwy NW
Rochester, MN  55901

Phone: (507) 328-6988