The City of Rochester, Public Works Department is responsible for planning, programming, design, construction, and maintenance of public works facilities. This includes street infrastructure, new street lighting, traffic control, sanitary and stormwater, watermain, and waste water treatment facilities, as well as on-street and off-street parking, and coordination of mass transit modes.


Quick Links to Common Questions

Expand/Contract Questions and Answers


Customer Service Survey

The purpose of this survey is to gather direct responses from our customers to improve the level of service we provide to you.  The Public Works Department's customer service efforts are guided by the City of Rochester's approved Customer Service Values, Principles and Standards including Respect, Integrity, Safety and Excellence.

This survey is anonymous and will be used to improve our interactions with customers.

Public Works Customer Services Survey - "Your experience with us matters.  Please let us know how we are doing."


Other Resources

RPWVisionandMission10-4-13