The City of Rochester, Public Works Department is responsible for planning, programming, design, construction, and maintenance of public works facilities. This includes street infrastructure, new street lighting, traffic control, sanitary and stormwater, watermain, and waste water treatment facilities, as well as on-street and off-street parking, and coordination of mass transit modes.
The purpose of this survey is to gather direct responses from our customers to improve the level of service we provide to you. The Public Works Department's customer service efforts are guided by the City of Rochester's approved Customer Service Values, Principles and Standards including Respect, Integrity, Safety and Excellence.
This survey is anonymous and will be used to improve our interactions with customers.