City of Rochester Shares Alternative Ways to Connect with City Services During Worldwide Microsoft Outlook Disruption
The City of Rochester continues to experience disruptions related to an ongoing global issue with Microsoft’s Outlook service that began around noon on Thursday (November 12). While Microsoft works to resolve the issue, residents, businesses and community partners are encouraged to use alternative methods to connect with City services.
During this disruption, emails sent to City teammates may be delayed or may not be received. The outage also affects the City's voicemail system. Residents who have recently contacted the City by email and have not received a response are encouraged to follow up through another communication channel.
Rochester 311 is available to help residents connect with City services, report concerns and get answers to questions. Residents can reach Rochester 311 through several channels.
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Phone: Dial 311 during business hours to speak with a customer service representative.
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Online: Visit rochestermn.gov/311 to access City services and information.
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Mobile app: Use the Rochester 311 app to submit service requests and report non-emergency concerns.
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Online chat: Connect with Rochester 311 through the City’s website.
Residents can also visit rochestermn.gov for information about City programs, services, facilities and upcoming events.
The City is monitoring the situation and will continue to provide updates as Microsoft works toward a resolution. The City appreciates the community’s patience and understanding during this disruption.
For emergencies requiring immediate police, fire or medical assistance, continue to call 911.
Connect with City Services
Whether you have a question, need to report a concern or aren’t sure which department to contact, 311 connects you with the right team quickly and efficiently.