Who We Are

City of Rochester Core Value Statements & Standards

Customer Focus

• Identify, plan for, and support customer needs.
• Seek and consider input from our customers to continually improve services. 
• Treat every customer well.  

Respect

• Treat customers in a personal and professional manner while being firm, fair, and compassionate.
• Be an active listener to the customer. 
• Maintain a work environment that is free of disrespect and false information.

Integrity

• Provide equitable and honest treatment to all customers.
• Follow through in a timely manner or as communicated. 
• Maintain privacy and confidentiality as applicable to Minnesota State laws. 

Safety

• Employees act responsibly and take ownership of their actions.
• Each department/area has documented safety procedures for employees and customers. 
• Communicate clearly when dealing with emergencies or safety concerns. 

Excellence

• Be knowledgeable in my area of responsibility.
• Be professional in my actions, manners, and appearance. 
• Meet or exceed customer needs for City services.  

The City of Rochester will RISE to the top in Customer Focus through Respect, Integrity, Safety and Excellence.

Rochester is the county seat of Olmsted County and is the third-largest city in Minnesota. According to the United States Census Bureau, the population in 2020 was estimated at 121,388.

Rochester lies alongside the south fork of the Zumbro River and encompasses approximately 54 square miles. Nestled in a valley, Rochester's skyline features tall buildings at its center, with farm fields in the foreground. It has more than 3500 acres of parkland and more than 85 miles of paved trails to explore.